Privacy Policy
Last updated: 27 May 2026
1. Introduction
This Privacy Policy explains how Tryline Pty Ltd ("Tryline", "we", "us", "our") collects, uses, discloses and handles personal information when you access or use our website, web-based application, mobile applications and any associated services (the Platform) and the sports data, analytics and insights we provide (the Services).
We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and any applicable privacy reforms.
By accessing or using the Platform or Services, or by otherwise providing us with personal information, you agree to the handling of your information in accordance with this Privacy Policy and our Terms and Conditions (the Terms).
2. Definitions
2.1 Account
An Account means a registered user profile created to access features of the Platform, including subscription tiers.
2.2 Customer Data
Customer Data means data associated with your Account including:
- Google or Apple sign-in identifiers;
- Email address used for sign-in via OTP;
- RevenueCat subscription status, country, device information, purchase history and in-app timelines;
- Custom username (if created).
2.3 Personal Information
Personal Information has the meaning given in the Privacy Act and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2.4 Sensitive Information
Sensitive Information has the meaning given in the Privacy Act and includes information such as health information, biometric information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal record.
3. What Information We Collect
We do not collect or store passwords.
We do not collect Sensitive Information.
We only collect the minimum information required to operate the Platform and provide Services.
3.1 Information you provide directly
- Email address (for OTP login)
- Apple or Google sign-in identifier
- Custom username (optional)
- Communications you send to us
3.2 Information collected automatically
When you use the Platform, we may automatically collect:
- IP address
- Device type, operating system and version
- App version and session data
- Pages, sections and features you interact with
- Crash reports and performance diagnostics
- General location based on IP (country level)
3.3 Third-party services used in collection
We use reputable third-party services to operate the Platform.
4. How We Use Information
We use Customer Data and limited Personal Information to:
- Create and manage your Account
- Verify your identity via OTP or social login
- Provide subscription features and access controls
- Improve the Platform through product analytics
- Diagnose crashes and performance issues
- Send service communications and notifications
- Comply with legal and regulatory obligations
- Prevent fraud and misuse of the Platform
We do not use your information for targeted advertising.
5. Disclosure of Information
We do not sell your data.
We do not disclose identifying information to third parties.
We may disclose:
- Aggregated, non-identifiable user behaviour for business purposes
- Information to service providers to operate the Platform
- Information where required by law
6. Data Security & Retention
We take reasonable steps to protect information using reputable infrastructure providers including Cloudflare and Supabase.
We retain data only for as long as necessary. Users may delete their Account at any time.
7. Contact
If you have a complaint about how we handle your information, please contact us:
Email: admin@tryline.com.au
Post: 81-83 Campbell Street, Surry Hills, NSW, 2010, Australia